Terms of use for Nurture.
LAST UPDATED OCTOBER 7, 2025
Hey! Thank you for using Nurture. Please read this terms of use agreement (the "Terms of Service") carefully and if you have any questions or concerns email us at support@nurture.ai.
When we say "Nurture," "we," "us," and "our" in these terms we mean Nurture.
When we say "services" in these terms, we mean Nurture's services, websites, and other products.
When we say "you" or "your," we mean you. If you're accessing our services on behalf of a legal entity (like your employer), you agree that you have the authority to bind that entity to these terms, and "you" and "your" will refer to that entity.
IMPORTANT NOTE: The section titled "Settling disputes between you and Nurture" contains an arbitration clause and a class-action waiver. Please read this section carefully as it may significantly affect your legal rights, including your right to file a lawsuit in court.
If you have a paid plan with Nurture your subscription will continue for the duration laid out in your contract. Your contract will automatically renew at Nurture's most-up-to-date-rates when your subscription ends. If you'd like to opt-out of auto-renewal services you can do so by canceling your Nurture subscription. You can cancel your subscription by emailing support@nurture.ai or in your Nurture account.
By accessing or using the Services, you expressly agree to all the terms and conditions set forth in this Agreement. If you do not agree to these terms, you may not use the Services.
Nurture provides advanced data processing services through cutting-edge technology, algorithms, and tools. The Services include, but are not limited to, data analytics, processing, and visualization.
We're actively developing new features and products to improve Nurture. As part of these efforts, we may add or remove features, start offering new services, or stop offering some services entirely (or just in some places or for some users) if they no longer make sense from a business perspective or create risk for Nurture, our users, or other third parties. While we try to avoid disruptions, we cannot guarantee that there will not be an outage or change to the services, and your content may not be retrievable due to such outages or changes. We are not liable for any such outages or service changes.
To access certain features of the Services, you must register for an account. You agree to provide accurate and complete information during the registration process and to update such information to keep it accurate and current.
We won't charge you a fee to use the basic functionality of our services, but you may be able to pay for additional features, usage and products. If you do agree to pay for additional features, usage or products you agree to pay your invoice on-time. You will also leave a credit card on file for Nurture to charge. You agree to immediately notify Nurture of any change in your billing address or the credit card. Nurture reserves the right at any time to change its prices, charge for previously free Services and change its billing methods on a going forward basis, either immediately upon posting on the website or by e-mail delivery to you. Except as set forth in the Agreement, all fees are non-refundable.
All Nurture accounts are on a subscription basis; the Subscription will renew unless canceled before the Renewal Commencement Date. Subscription renewals happen with Nurture's most up-to-date pricing unless otherwise stated in your contract.
You are solely responsible for maintaining the confidentiality of your account information, including username and password, and for all activities that occur under your account. You agree to notify Nurture immediately of any unauthorized use of your account or any other breach of security.
You must always provide accurate information to Nurture and maintain the accuracy of the information associated with your account. We may assume that any communications we've received from your account or the associated contact information have been made by you, and that any purchases made using your account were made by you.
If you get locked out of your account, we'll need to contact you at the email associated with your account. If your account is compromised or you no longer have access to your email account, we may not be able to restore your access to your account or the servers you've created.
If you are a Nurture customer you will have the opportunity to join an optional Slack community of other Nurture users. If you are a member of that community we expect you to treat others honestly and with respect. More specifically, while participating in any Nurture community do not do, try to do, or encourage others to:
You agree not to license, sell, or transfer your account without our prior written approval.
When we say "your content" in these terms, we mean all the things you add (upload, share etc.) to our services ("User Content"). You retain ownership of your User Content. By submitting User Content, you grant Nurture a worldwide, non-exclusive (which means you can still license your content to others), royalty-free (which means there is no cost) transferable and perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content for the purpose of providing and improving the Services.
Your content is yours, but you give us a license to it when you use Nurture. Your content may be protected by certain intellectual property rights. We don't own those. But by using our services, you grant us a license—which is a form of permission—to do the following with your content, in accordance with applicable legal requirements, in connection with operating, developing, and improving our services:
Nurture does not claim ownership of any data that you upload to Nurture. Further, Nurture does not make data uploaded by users available to anyone other than those using the Nurture workspace of the uploading account and the Nurture team. Nurture does not use user-uploaded content for any purpose other than providing Nurture services to the account that uploaded content. Nurture will use aggregated performance data, including how you use your account, to improve our product.
Nurture has no obligation to pre-screen content, although we reserve the right to pre-screen, refuse or remove any content. By using Nurture you consent to Nurture monitoring the content you upload. If Nurture decides to remove the data you've uploaded, we will notify you ten (10) business days' prior in writing.
You don't have any obligation to add content to Nurture. If you choose to add or upload content to Nurture products, you are responsible for ensuring that you have the right to do so, and that your content is lawful. We take no responsibility for any of your content, and we are not responsible for others' use of your content.
Our services include some content that belongs to us, such as our product, our website, and content written by us. You may use this content as permitted by these terms, but we retain all intellectual property rights in our content. We welcome feedback on our services. By sending us feedback, you grant us a non-exclusive, perpetual, irrevocable, transferable license to use the feedback and ideas generated from the feedback without any restrictions, attribution, or compensation to you.
Nurture may allow you to access apps, bots, or other products, features, or services developed by third parties ("third-party services"). It's your choice whether to use these third-party services and whether to participate in the tools that incorporate them. You should review any terms and policies provided by the third parties before doing so as they govern your use of their services. While these third parties do need to follow all policies that apply to them (which may include these Terms), Nurture is not responsible for any third-party services.
You're free to stop using Nurture at any time for any reason. Either party may terminate this Agreement for cause with written notice. Upon termination, your access to the Services will be disabled. Sections 5 (User Content), 6 (Intellectual Property), 9 (Modification of Terms), 10 (Privacy Policy), 11 (Data Retention), 14 (Release), 16 (Force Majeure), and 17 (Data Security) will survive termination.
Nurture reserves the right to modify these terms at any time. You will be notified of major changes, and your continued use of the Services after such modifications constitutes acceptance of the revised terms.
Nurture's Privacy Policy governs the collection, use, and disclosure of your personal information. By using the Services, you consent to the practices outlined in the Privacy Policy.
Nurture retains user data as long as your user account is active. If your account is deleted, your data is deleted with it. Users can request data deletion by contacting support@nurture.ai
We work hard to offer great services, but there are certain aspects that we can't guarantee. TO THE FULLEST EXTENT PERMITTED BY LAW, NURTURE, ITS AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS MAKE NO WARRANTIES, EITHER EXPRESS OR IMPLIED, ABOUT THE SERVICES. THE SERVICES ARE PROVIDED "AS IS." WE ALSO DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. THE LAWS OF CERTAIN JURISDICTIONS OR STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES. TO THE EXTENT SUCH WARRANTIES CANNOT BE DISCLAIMED UNDER THE LAWS OF YOUR JURISDICTION, WE LIMIT THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE FULL EXTENT PERMISSIBLE UNDER THOSE LAWS.
WE DON'T EXCLUDE OR LIMIT OUR LIABILITY TO YOU WHERE IT WOULD BE ILLEGAL TO DO SO. IN COUNTRIES WHERE THE BELOW TYPES OF EXCLUSIONS AREN'T ALLOWED, WE'RE RESPONSIBLE TO YOU ONLY FOR LOSSES AND DAMAGES THAT ARE A REASONABLY FORESEEABLE RESULT OF OUR FAILURE TO USE REASONABLE CARE AND SKILL OR OUR MATERIAL BREACH OF OUR CONTRACT WITH YOU. THIS PARAGRAPH DOESN'T AFFECT CONSUMER RIGHTS THAT CAN'T BE WAIVED OR LIMITED BY ANY CONTRACT OR AGREEMENT.
THE INFORMATION PRESENTED ON OR THROUGH THE SERVICES IS MADE AVAILABLE SOLELY FOR INFORMATIONAL PURPOSES. WE DO NOT CONFIRM THE ACCURACY, COMPLETENESS, OR USEFULNESS OF THE INFORMATION. ANY RELIANCE YOU PLACE ON SUCH INFORMATION IS SOLELY AT YOUR OWN RISK.
IN COUNTRIES WHERE EXCLUSIONS OR LIMITATIONS OF LIABILITY ARE ALLOWED, NEITHER NURTURE, ITS AFFILIATES, NOR OUR SUPPLIERS INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES WILL BE LIABLE, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORTUNITY, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE, OR THE COST OF SUBSTITUTE SERVICES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT NURTURE OR ITS SUPPLIERS HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY PROVIDED IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
BESIDES THE TYPES OF LIABILITY WE CANNOT LIMIT BY LAW (AS DESCRIBED IN THIS SECTION), NURTURE LIMITS OUR LIABILITY TO YOU TO THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID US IN THE THREE MONTHS BEFORE YOU FIRST ASSERT A CLAIM OR (B) $100 USD (OR THE EQUIVALENT IN YOUR LOCAL CURRENCY).
NURTURE ISN'T LIABLE FOR THE CONDUCT OR CONTENT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF OUR SERVICES.
THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN NURTURE AND YOU. THE LIMITATION OF LIABILITY DESCRIBED ABOVE SHALL APPLY FULLY TO RESIDENTS OF NEW JERSEY.
Most disputes can be resolved informally, so if you have an issue with the services, you agree to reach out to us before initiating a lawsuit or arbitration. This requires sending Nurture a written description of the dispute (including your name, what you're complaining about, and how you'd like to resolve it) along with the email address or phone number associated with your Nurture account to support@nurture.ai. If the dispute is not resolved within sixty (60) days after receipt of the written notice, you and Nurture agree to resolve any remaining dispute through the further dispute resolution provisions below. You must engage in this informal resolution process before starting any formal dispute resolution. Applicable statutes of limitations and due dates for arbitration filing fees or other deadlines will be tolled while the parties attempt informal resolution.
The Federal Arbitration Act, federal arbitration law, and New York law will apply to these terms and any disputes related to these terms or our services, regardless of conflict of laws rules. Any of these disputes that are not subject to arbitration will be resolved exclusively in the state or federal courts in New York, New York and you and Nurture both consent to venue and personal jurisdiction in these courts. If you are a consumer residing in the European Union, this clause and these terms in general do not affect any mandatory consumer rights you may have under your local law, and all disputes arising in connection with the services and/or these terms shall be submitted to to a court closer to your domicile if in an EU Member State.
IF YOU'RE A U.S. RESIDENT, YOU ALSO AGREE TO THE FOLLOWING MANDATORY ARBITRATION PROVISIONS. PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT:
You and Nurture agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of these arbitration provisions. Except for the circumstances described below, and only after the parties have engaged in a good-faith, but unsuccessful, effort to resolve the dispute in accordance with the "informal resolution" process (above), you and Nurture agree to resolve any dispute, disagreement, or claim relating to these terms or our services through final and binding arbitration in the U.S. county where you reside. This includes claims that arose, were asserted, or involve facts occurring before the existence of this arbitration agreement or any prior agreement as well as claims that may arise after the termination of this arbitration agreement, in accordance with the notice and opt-out provisions set forth in section.
The arbitration will be conducted by a single arbitrator, governed by these terms and the American Arbitration Association Rules, excluding any rules or procedures governing or permitting class or representative actions (the "AAA Rules"), available at https://www.adr.org/active-rules. These terms will govern if there's a conflict between these terms and the AAA Rules. To begin the arbitration proceeding, either party must submit a written Demand for Arbitration (available at www.adr.org) with the AAA and provide a copy to the other party as specified in the AAA Rules. To provide notice to Nurture, please send an email with the subject line "Arbitration Demand" to support@nurture.ai.
AAA sets forth fees for its services, which are available at www.adr.org/sites/default/files/Consumer-Fee_Schedule.pdf. If Nurture is the party initiating an arbitration against you, Nurture will pay all costs associated with the arbitration, including the entire filing fee. If you initiate an arbitration against Nurture, you will be responsible for the first $100 toward the nonrefundable Initial Filing Fee, unless the arbitrator determines that you are unable to pay, in which case Nurture will pay the entire filing fee. For cases seeking less than $75K, Nurture will pay the remainder of the Initial Filing Fee and both parties' Administrative fees (unless the arbitrator finds your claims, defenses, or other fee-generating activity to be conducted for an improper purpose or frivolous (under the standard set forth in Federal Rule of Civil Procedure 11). For cases seeking more than $75K, fees and costs will be determined in accordance with AAA Rules.
You can decline this agreement to arbitrate by emailing an opt-out notice to support@nurture.ai within 30 days of October 7, 2025 or when you first register your Nurture account, whichever is later, otherwise you shall be bound to arbitrate disputes in accordance with the terms of these paragraphs. If you opt out of these arbitration provisions, Nurture also will not be bound by them.
IF YOU'RE A U.S. RESIDENT, EXCEPT AS PROVIDED HEREIN, YOU AND NURTURE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, UNLESS NURTURE PROVIDES ITS CONSENT TO CONSOLIDATE IN WRITING. If this specific paragraph is found unenforceable, then the "Agreement to arbitrate" section will be null and void. If there is a final judicial determination that applicable law precludes enforcement of this paragraph's limitations as to a particular remedy, then that remedy (and only that remedy) must be severed from the arbitration and may be sought in court. The parties agree, however, that any adjudication of remedies not subject to arbitration shall be stayed pending the outcome of any arbitrable claims and remedies. This subsection does not prevent you or Nurture from participating in a class-wide settlement of claims.
Communications between you and Nurture will take place electronically. By using the Services, you expressly consent to receive communications from Nurture in an electronic form.
You hereby release and discharge Nurture, its officers, directors, employees, agents, and successors from any and all claims, demands, losses, damages, rights, and actions of any kind, including personal injuries, death, and property damage, that is either directly or indirectly related to or arises from your use of the Services.
This Agreement may not be assigned without the prior written consent of Nurture.
Nurture shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fires, floods, accidents, network infrastructure failures, or other force majeure events.
Nurture maintains a comprehensive information security program, including administrative, physical, and technical security policies and procedures concerning the processing of user data under this Agreement.
In the event of unauthorized access or disclosure of your data, Nurture will promptly notify you without undue delay. Nurture will not notify any regulatory authority, consumer, or third party unless explicitly requested in writing by you.
Nurture adheres to stringent administrative, physical, and technical safeguards to prevent unauthorized access to or disclosure of your data.
You are responsible for obtaining and maintaining the necessary hardware, software, and connectivity for accessing the Services. Nurture has the right to review and monitor all use of the Services to ensure compliance with this Agreement.
You shall not include personal health information (PHI) or cardholder data in your data unless explicitly permitted in a separate agreement and a Business Associate Agreement with Nurture.
Confidential Information, including but not limited to the Subscription Service, Documentation, and enhancements, will be treated in accordance with this Agreement. The confidentiality obligations set forth herein do not apply to information that becomes public, is lawfully provided by a third party, is already known to the receiving party, or is independently developed by the receiving party.